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Audit Process

Complaint Process

Whenever KPR Global receives a complaint, KPR Global shall be responsible for gathering, and verifying all necessary information to validate the complaint.
TKPR Global shall always acknowledge receipt of the complaint.
KPR Global provides the complainant with progress reports.
KPR Global tracks and records complaints, including actions undertaken in response to them.
Ensuring that any appropriate correction and corrective action are taken.
The final decision will be communicated to the complainant and shall be made by, or reviewed and approved by KPR
Global employees or associate, not previously involved in the subject of the complaint.
Whenever possible KPR Global shall give formal notice of the end of the complaints handling process to the complainant.
KPR Global shall determine, together with the client and the complainant, whether and, if so to what extent, the subject of the complaint and its resolution shall be made public.