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Audit Process

Appeal Process

Stage 1 - Appeals Response

Top Management, Certification & Quality Manager will.

Attempt to resolve the appeal, where possible, and indicate a ‘closed’ date. This may involve.
Discussions with KPR Global staff and an examination of all the relevant documentation and reports and/or.
An assessment visit to obtain further evidence, or to check the authenticity of a decision or recommendation made.
Evaluate client location and site-specific conditions and determine how these will affect the readiness to proceed to Stage 2.
Send a formal written reply to the applicant, notifying them of the decision regarding their appeal.
If the results have already been discussed with the client during the initial/ subsequent assessment visit, the findings will be recorded in the assessment report.
Note: The Certification & Quality Manager will only attempt to resolve the appeal where they have not been included in the decision-making process or the process related to the appeal.

Stage 2: Advisory Panel Investigation

Top Management will convene an Appeals Panel comprising of available members of the Advisory Committee to investigate the appeal if the client is still dissatisfied with the outcome, and.
Send a letter to the appellant notifying them of the decision regarding their appeal.
If the results have already been discussed with the client during the initial/ subsequent assessment visit the findings will be recorded in the assessment report.
The outcome of the investigation, and any remedial action required, shall be recorded within the client’s file.
The effectiveness of the corrective actions taken is also assessed at management review as per the Conformity Assessment Manual.
A decision reached by the Appeals Panel will be final.